Store policy

Shipping and returns

Returns + Exchange Policy

Due to the fact that each and every order is made to order, we do not offer exchanges or refunds unless we have provided  the incorrect order.  If your package is marked as "delivered" per USPS, or any other carrier, we cannot be held responsible for stolen or lost packages. Please file a complaint with the carrier

Undeliverable Packages 

All Undeliverable packages that are not reshipped (after the customer pays for reshipment) are subject to a 15% restocking fee of the final order total. NO EXCEPTIONS​! Due to every product being fulfilled as it is ordered, reshipped packages cannot be canceled or refunded. Please note, additional time is required for reshipment. 

What if my order is defective?

If the product is defective upon receiving it, or the item has been damaged during transport, you should immediately report this to us. Please contact us within 48 hours of delivery at haitianswhoblog@gmail.com. Items reported after this time frame will not be valid for a replacement. 

What if I receive an incorrect product?

If you have received an item that you did not order, please contact us at haitianswhoblog@gmail.com so we can resolve this with your order number in the subject and "incorrect item". 

digital products

Where is my digital product?

By clicking to download your digital product pdf, you will be asked to tap in order to access your masterclass/course/download

Refused Packages

All Refused Packages are subject to a 15% restocking fee of the final order total. NO EXCEPTIONS

Cancelling my order?

At this time, all sales are finals. Orders cannot be canceled or changed after being placed.

Delivered Packages

All packages marked as delivered by USPS or UPS are at the liability of the customer. Customers must be present or make accommodations when packages are being delivered. We are not responsible for any lost packages once the item (in the tracking) has been marked as delivered. 

 
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