Store FAQs

Apparel

What shirt brand do you print on?


• All Haitian Creative Tribe standard t-shirts, hoodies, and crewnecks are printed on amazing, quality, cotton or poly cotton blend tees. • Our shirts are trendy, slim-fit, sweat-resistant. They run true to fit based on our sizing shirt.




What size should I order?


• Our sizes range from XS - 3XL. • Please see our sizing chart for more details and suggestions for fit. • All shirts are unisex (mens) tees unless indicated otherwise. • We suggest women should order one size DOWN from their regular size.




Will the designs fade


• Some of the prints will fade some after being washed. • Black prints tend to fade the most but will hold up for several wears and washes. •Washing instructions are found on the tag of each shirt.





 

Jewelry

What is your return policy?


• All of our items are made by hand at the time of purchase. • We do not have a warehouse or inventory. • We do not issue refunds on orders that have completed payment and shipped. • Since we print every product when it is ordered, approved size exchanges will incur a $10 • restocking fee plus shipping. • Please be sure to check our size chart before ordering or send us an email for questions. • Standard item returns may incur a $10 restocking fee plus shipping; $25 restocking fee for jackets • If there are any damages to your product or problems with your order, please let us know within 5 days after you received your order and we'll try our best to accomodate exchanges. • Please contact us at haitianswhoblog@gmail.com for further information. • Please contact customer service at haitianswhoblog@gmail.com directly for Sezzle and Afterpay returns.




Can I cancel/modify my order?


• Please note we try to be very accommodating, however, all cancellations will ONLY be honored within 24-48 hours. • All orders are made to ship once you contact us within the production window an order can not be canceled. • Please send us an email at haitianswhoblog@gmail.com if you would like to cancel.




Do you offer exchanges?


Due to the fact that each and every order is made to order, we do not offer exchanges or refunds unless we have provided the incorrect order. If your package is marked as "delivered" per USPS, or any other carrier, we cannot be held responsible for stolen or lost packages. Please file a complaint with the carrier.





 

Shipping Policy

What shirt brand do you print on?


• All Haitian Creative Tribe standard t-shirts, hoodies, and crewnecks are printed on amazing, quality, cotton or poly cotton blend tees. • Our shirts are trendy, slim-fit, sweat-resistant. They run true to fit based on our sizing shirt.




What size should I order?


• Our sizes range from XS - 3XL. • Please see our sizing chart for more details and suggestions for fit. • All shirts are unisex (mens) tees unless indicated otherwise. • We suggest women should order one size DOWN from their regular size.




Will the designs fade


• Some of the prints will fade some after being washed. • Black prints tend to fade the most but will hold up for several wears and washes. •Washing instructions are found on the tag of each shirt.





 

RETURN & EXCHANGE pOLICY

What is your return policy?


• All of our items are made by hand at the time of purchase. • We do not have a warehouse or inventory. • We do not issue refunds on orders that have completed payment and shipped. • Since we print every product when it is ordered, approved size exchanges will incur a $10 • restocking fee plus shipping. • Please be sure to check our size chart before ordering or send us an email for questions. • Standard item returns may incur a $10 restocking fee plus shipping; $25 restocking fee for jackets • If there are any damages to your product or problems with your order, please let us know within 5 days after you received your order and we'll try our best to accomodate exchanges. • Please contact us at haitianswhoblog@gmail.com for further information. • Please contact customer service at haitianswhoblog@gmail.com directly for Sezzle and Afterpay returns.




Can I cancel/modify my order?


• Please note we try to be very accommodating, however, all cancellations will ONLY be honored within 24-48 hours. • All orders are made to ship once you contact us within the production window an order can not be canceled. • Please send us an email at haitianswhoblog@gmail.com if you would like to cancel.




Do you offer exchanges?


Due to the fact that each and every order is made to order, we do not offer exchanges or refunds unless we have provided the incorrect order. If your package is marked as "delivered" per USPS, or any other carrier, we cannot be held responsible for stolen or lost packages. Please file a complaint with the carrier.





 
 
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